We are not taking Lira Voice on right now and are not signing anyone up for it. The pages in this section describe the product as it was built, and are kept so existing readers are not left with dead links. Nothing here is available today.
Everything else on the Lira platform, chat, email, WhatsApp and the widget's own voice button, is live and unaffected. If phone support is what you need, tell us through book a demo and we will let you know when we pick it up.
Plans and pricing
Nothing is charged while you set up
You are not on a paid plan. Payment opens once your line is set up and verified, and we confirm the plan with you before anything is billed.
The plans are visible in your dashboard so you can see what things cost, but nothing is selectable and no card is taken. There is no free tier hiding behind this: there is simply nothing to bill for until your phone line answers calls.
The plans
Prices are not quoted while Lira Voice is paused. The tiers below describe what each plan included when it was running. Growth is where most businesses start.
- Starter — 1 phone line, up to 300 answered calls a month, transcripts of every call, email support.
- Growth — up to 1,000 answered calls a month, transfer a live call to your team, knowledge base built from your website, WhatsApp follow-up, priority email support.
- Business — up to 5 phone lines, up to 3,000 answered calls a month, your own cloned brand voice, bookings and orders into your system, CRM, a named contact.
- Enterprise, price on request — unlimited lines and calls, dedicated numbers across regions, an uptime agreement and custom terms.
There is no free plan. There is a period before your line goes live where nothing is charged, which is not the same thing.
| Starter | Growth | Business | Enterprise | |
|---|---|---|---|---|
| Price | Not quoted while paused | Not quoted while paused | Not quoted while paused | Not quoted while paused |
| Phone lines | 1 | 1 | Up to 5 | Unlimited |
| Answered calls | 300/mo | 1,000/mo | 3,000/mo | Unlimited |
| Transcripts | ✓ | ✓ | ✓ | ✓ |
| Transfer to your team | — | ✓ | ✓ | ✓ |
| Knowledge base from your website | — | ✓ | ✓ | ✓ |
| WhatsApp follow-up | — | ✓ | ✓ | ✓ |
| Custom brand voice | — | — | ✓ | ✓ |
| Bookings and orders into your system | — | — | ✓ | ✓ |
| CRM | — | — | ✓ | ✓ |
| Support | Priority email | Named contact | Uptime agreement |
Growth is where most businesses start.
Why this is priced differently from the main Lira plans
This is the question we get most, and the answer is simple: they meter different things.
The main Lira platform plans are priced on conversations — chats and tickets on your website and in your app. The cost of one of those is dominated by the language model.
Lira Voice is priced on answered calls, and a phone call costs materially more to run than a chat. Every call carries speech recognition, speech synthesis in a real human-sounding voice, and a live telephony leg with a carrier — none of which a web chat pays for. A minute of talking costs more than a minute of typing, so the meters cannot be the same.
They are also separate products you can buy separately. Using one does not require the other.
Do I need a Lira platform plan as well?
No. Lira Voice stands alone. If you only want your phone answered, that is all you pay for.
If you use both, they are billed separately because they meter different things — but they share one business, one set of knowledge, and one place to keep it right. See Voice and the main platform.
When does billing actually start?
When your line is verified and live, and not before. We will be in touch to arrange the first invoice, and you will know the plan and the amount before anything is charged.