What is Lira?
Lira Documentation
The intelligent support layer that doesn't just answer — it resolves. Grounded in your own knowledge, working across chat, email, voice, and WhatsApp, taking secure action inside your product, and handing off to a human only when it should.
What Lira is
Lira is an intelligent, autonomous customer-support layer for your product. It doesn't just answer questions — it resolves them: learning from your docs, your knowledge base, and approved product context, remembering what matters, and taking secure action on the visitor's behalf. It works across:
- A chat widget you embed on your site or app
- A full support portal you can host inside your dashboard
- Tickets for anything async or escalated
- Proactive messages that nudge customers based on what they're doing
- Actions that let the AI do real work in your product on the visitor's behalf
You configure Lira once, point it at your product context, and it runs.
What you can do with it
💬 Chat widget
One script tag drops a Lira-powered chat onto any site. Identified visitors get scoped, signed context; anonymous visitors get answers grounded in your knowledge base.
🪟 Support portal
A full-page support experience embedded inside your app — chat history, tickets, knowledge search, account-aware help.
⚡ In-product actions
Register actions Lira can run on a visitor's behalf (cancel a subscription, resend an invoice, change a plan) and it'll take them through to completion with the right guardrails.
📣 Proactive messages
Trigger contextual nudges when a visitor hits an error state, gets stuck on onboarding, or matches any condition you define.
📥 Chat history & QA
Every conversation is recorded with full context so your team can audit, learn from edge cases, and improve answers over time.
📈 Analytics
Resolution rate, deflection, response time, top intents, and CSAT — measured automatically.
How Lira gets smart
Lira's answers are grounded in your context. You feed it as much or as little as you want:
📄 Documents
Drop in DOCX, Markdown, TXT, CSV — anything you'd hand a new support hire.
🌐 Web sources
Point Lira at your help center, blog, or marketing site. It crawls, summarizes, and stays in sync.
🔗 Connected systems
Connect Google Drive and Lira can import approved support docs without anyone downloading and re-uploading files.
What makes it different
| Traditional support tools | Lira | |
|---|---|---|
| Reads your docs | Manual setup, brittle keyword search | Semantic search over your real knowledge |
| Replies | Templates / rules | Conversational, grounded, in your tone |
| Takes action | No — points users at help articles | Yes — runs real actions in your product |
| Escalates | When user clicks "talk to human" | When confidence is low or the visitor asks |
| Extends | Plugin marketplace | API, CLI, MCP, SDK context, and approved product actions |
| Learns | Doesn't | Improves from every chat history, action result, and escalation |
Explore
🎫 Get an account
Lira is concierge-onboarded. Here's how to start a conversation with our team and get provisioned.
⚡ Quickstart
From your first invite to a working widget in under 30 minutes.
🛠️ Install guides
Step-by-step setup for Next.js, Vite, Remix, Rails, Django, Express, and plain HTML.
Customer support
Learn how Lira answers from your knowledge base, captures leads, opens tickets, and hands off to your team.