Skip to main content

Changelog

All notable changes to the Lira AI platform are documented here. Dates use YYYY-MM-DD format.

Platform focus

Lira is now exclusively a customer support platform. The Meetings, Interviews, and Sales Coaching products that appear in earlier entries below have been retired — they were part of an earlier iteration of Lira and are not available on the current platform. Their historical entries are preserved for context.

2026-07-20 — Paddle-backed subscription billing​

  • Subscription & Billing docs refreshed — plan, usage, sandbox/live, plan-change, downgrade, and limit behavior now match the current platform.
  • Paddle billing foundation documented — Pro and Scale checkout, billing status, receipts, invoices, payment-method updates, customer portal access, and verified webhook entitlement rules are now covered.
  • Sandbox-to-live billing language tightened — going live starts billing only for paid plans, and no organization becomes billable silently.
  • Overage wording corrected — paid overage is described as available where overage continuation is enabled, instead of promising automatic continuation before that feature is fully live.

2026-05-26 — Concierge onboarding + per-employee invites​

  • Self-serve org creation removed — new organizations are now provisioned by the Lira team after a scoping call. The in-app "New organization" entry opens a contact-team modal instead.
  • Per-employee invite system — org admins generate one-time, expiring invite links scoped to a specific email + role. Invitees set a password (if new) and land directly in the org. Replaces the static LRA-XXXX shared-code join flow.
  • Resend-powered invite emails — invite links are now emailed automatically when an admin generates them.
  • Public sign-up disabled — the marketing site routes prospects through "Speak to an expert" instead of a self-serve form. /login is the only public auth path; /signup?invite=… works only with a valid concierge invite code.
  • Admin: provision org for existing user — the Lira-team admin dashboard can now spin up a new organization under an existing user account.

2026-04-13 — Customer Support Module​

  • Full customer support documentation — 8 new pages covering every aspect of the support module: activation, portal, widget, inbox, actions, proactive outreach, analytics, and settings reference
  • Docs buttons in app — Docs links added to the Support page header and activation wizard, linking directly to the relevant documentation sections
  • Support Portal — Branded self-service page at support.liraintelligence.com/<slug> where customers can submit tickets, track status, and chat with Lira; can be embedded as an iframe
  • Portal save fix — Portal enabled/disabled state, portal slug, and SLA hours now correctly persist after saving (backend Zod schema was silently stripping these fields)
  • Porter reorder in Settings — Support Portal is now listed first in the Channels tab (above Chat Widget, Voice, and Email), with an inline Docs link
  • Voice card update — Voice Support description updated to "Inbound phone support powered by Lira's voice"; removed outdated Twilio reference

2026-04-08 — Customer Support AI (Phase 1–5)​

  • Inbox — Unified conversation view across email, chat widget, voice, and portal channels; status filters (all / open / pending / escalated / resolved); full-text search by subject, customer name, email, and intent; sentiment indicators and CSAT scores per conversation
  • Support Portal — Public self-service page at support.liraintelligence.com/<slug>; customers can submit tickets, track status, and chat; embeddable via iframe
  • Chat Widget — Single <script> tag embed; floating chat button with Lira AI responses; customisable colour and greeting message; live animated preview during activation
  • Activation Wizard — 5-step onboarding: email setup (with custom domain forwarding option), channel selection, integration connections, Knowledge Base seed, and live activation
  • Actions — Approval queue for autonomous actions Lira proposes; approve or reject with full history log
  • Proactive Outreach — Event-triggered automated messaging; configurable event type, message template with {{variables}}, channel (email/voice), cooldown, and daily cap; activity log
  • Analytics — CSAT scores, autonomous vs escalated resolution breakdown, average first response time, monthly usage tracking, weekly report with top intents and KB improvement stats
  • Escalation engine — Confidence threshold slider (0–100%); force-escalate intents list (always escalate regardless of confidence); email alerts; SLA target (hours)
  • Knowledge Base drafts — Lira creates draft KB entries when it encounters questions it can't answer well; admins approve to improve future responses
  • Support Settings — Four-tab settings panel (Widget / Channels / Behaviour / Escalation) accessible from the main Settings page

2026-03-29 — Documentation Site Launch​

  • Launched docs.liraintelligence.com — comprehensive documentation for the Lira AI platform
  • 35+ pages covering API reference, customer support, knowledge base, and getting started guides
  • Full-text search across all documentation
  • Dark mode support

2026-03-28 — Email System & Custom Domains​

  • Email API — send AI-generated emails on behalf of your organization
  • Custom sending domains — configure DKIM, SPF, and DMARC for branded email delivery
  • Inbound email processing — AI reads and replies to customer email threads via SES → SNS pipeline
  • Email thread management UI in the dashboard

2026-03-23 — Interview Platform v2​

  • AI Draft — generate complete interview configurations from a natural language prompt (POST /interviews/draft)
  • Question Generation — AI generates tailored questions based on role, skills, and resume (POST /interviews/generate-questions)
  • Two-phase evaluation — Phase 1 auto-evaluates after interview ends; Phase 2 scoring is on-demand
  • Decision recording — hire, no_hire, next_round, undecided with notes
  • Multi-round support — link related interviews via GET /interviews/:id/related
  • Interview modes: solo, copilot, shadow

2026-03-22 — New Brand Identity​

  • Updated logo to the trefoil mark across all surfaces
  • New lira_black.png and lira_white.png logos for light/dark modes
  • Refreshed favicon site-wide

2026-03-15 — Task Execution Engine​

  • AI task review — Lira autonomously validates and refines extracted tasks (POST /tasks/:id/lira-review)
  • Task execution — execute approved tasks through the Lira runtime or email (POST /tasks/:id/execute)
  • Execution results — track what was created and where (GET /tasks/:id/result)
  • Email notifications on task events

2026-03-10 — Knowledge Base & Semantic Search​

  • Document upload — PDF, DOCX, TXT with automatic parsing and chunking
  • Web crawl — crawl a website with configurable depth and page limits
  • Semantic search — natural language queries matched against document chunks so answers stay grounded in approved knowledge
  • Document reprocessing — re-index existing documents after embedding model upgrades
  • Knowledge base context automatically injected into Nova Sonic system prompts

2026-03-02 — Organization Context System​

  • Organization profiles — company name, industry, products, terminology, and custom AI instructions
  • Culture settings — define company values and communication style
  • AI automatically uses org context for more relevant meeting participation
  • Dynamic context refresh — optionally refresh org context mid-session

2026-02-20 — Wake Word System​

  • 3-layer detection — exact match, Levenshtein fuzzy match, Soundex phonetic match
  • Configurable AI name (default: "Lira")
  • Cooldown system: 45s general, 30s during meetings
  • Confidence levels: high, medium, low
  • Wake word can be disabled per deployment via wake_word_enabled setting

2026-02-15 — Speaker Diarization​

  • Deepgram Nova-2 integration for real-time speaker identification
  • Speaker-attributed transcripts — each line tagged with the speaker's name
  • Participant tracking throughout the meeting
  • Diarization data used for per-person meeting summaries

2026-02-10 — Core Platform Launch​

  • Bot deployment — launch Lira into Google Meet via headless Chromium + Playwright
  • Audio pipeline — bidirectional PCM streaming via WebRTC interception and getUserMedia override
  • Amazon Nova Sonic — speech-to-speech AI (STT + LLM + TTS in a single stream)
  • Echo gate — prevents Lira from hearing her own audio output
  • 4 personality modes — supportive, challenger, facilitator, analyst
  • Meeting summaries — short (4–6 sentences) and long (detailed breakdown) modes
  • Google Drive source — Drive file access for knowledge documents
  • WebSocket API — real-time transcript and audio streaming to the frontend
  • Usage tracking — beta limits per organization
  • JWT authentication — Google Sign-In + email/password, 7-day token expiry