We are not taking Lira Voice on right now and are not signing anyone up for it. The pages in this section describe the product as it was built, and are kept so existing readers are not left with dead links. Nothing here is available today.
Everything else on the Lira platform, chat, email, WhatsApp and the widget's own voice button, is live and unaffected. If phone support is what you need, tell us through book a demo and we will let you know when we pick it up.
Your phone number
Lira Voice is a phone line, so the number is the centre of everything. It is the first thing on your dashboard Overview, with its status beside it.
Two ways to get a line
Forward the number you already advertise
Keep the number on your signage, your cards and your Google listing. Calls to it forward to Lira, and your customers never learn a new number.
This is the right choice for almost every existing business. Nothing about how you are found changes.
Get a new number from Lira
We provision a number for you in the country, and where possible the city, you choose. Useful if you are starting fresh, opening a new location, or want a separate line for a specific campaign.
You choose which you want in setup, and you can add another request later from the Phone number page.
Which countries
You pick your country from a list when you request a number. Nigeria, Ghana, Kenya, South Africa, the United Kingdom and the United States lead the list because they are where we are actively provisioning; the rest of the world follows alphabetically.
If you request a country we cannot serve yet, we will tell you rather than leave you waiting.
What the status means
Your number shows one of three states on the Overview:
| Status | What it means |
|---|---|
| Not set | You have not told us how you want your line yet |
| Not verified | We have your request, and the line is not taking calls yet |
| Verified | Your line is live and Lira answers it |
"Not verified" is not an error. It is the normal state for every business in early access. It means your details are saved and your place is held, and we have not yet switched your line on. See Early access and batches.
Can I change it later?
Yes. Add another request from the Phone number page at any time — a different country, a new number alongside a forwarded one, or a change of mind about which you want. Everything you have already told your agent stays as it is.
Do I need a phone line to set everything else up?
No, and you should not wait. Your agent's hours, prices, policies and voice can all be filled in now, and they are what we test against when your number is provisioned. A business that arrives at the front of the queue with a complete agent goes live faster than one that does not.