Capabilities

The Capabilities tab is the admin view of everything Lira's AI agent can call inside your org. Each row is a single resource or action with a description, a risk tier, an auth scope, and a clear executable / metadata-only badge.

Navigate to Settings → Support → Capabilities. The tab is restricted to Owner and Admin roles.

If you are new to the capability model, start with the Agent Runtime overview.

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What you see on the page

Each capability card shows:

Field	Meaning
Name	The stable identifier the agent uses internally (e.g. lira_create_support_ticket).
Display name	A human label you can edit. Optional.
Description	One paragraph the agent reads when it is deciding whether to call this capability. Be precise — the agent will not call something whose description doesn't match the situation.
Kind	resource (read) or action (write).
Risk	One of the seven risk tiers.
Auth scope	The minimum visitor identity required: public, verified_visitor, or verified_customer.
Source	Where the capability came from: built_in, connector, sdk, or server_side.
Status badge	runtime executable — wired to real code and callable today. metadata only — registered but no executor exists yet, so the agent does not see it as callable.

A capability stays metadata only until either a built-in matches its name or a server-side connector is in place. This is intentional — a half-registered action should never look real to the agent.

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What you can change

For any capability that maps to a known runtime tool, an admin can override:

• The description (this is what the agent reads).
• The input schema and output schema.
• The kind, risk tier, and auth scope.
• The enabled flag (disable a tool entirely for your org).

The override applies on the next agent turn — there is no deploy step.

Tightening policy

This is the common case. You decide that a built-in tool is too permissive for your business and want to require more before the agent runs it.

Examples of valid tightenings:

• lira_create_support_ticket from safe_write → customer_confirm. The agent now has to ask the customer before opening a ticket.
• stripe_cancel_subscription from verified_customer → also requires admin_approve. The action shows up in the Actions queue instead of running directly.
• get_customer_profile from verified_visitor → verified_customer. Anonymous visitors can no longer trigger it even with a signed identity.

What you cannot do

Overrides may only tighten policy, never loosen it. The runtime refuses any save that tries to lower the risk tier or weaken the auth scope vs the built-in defaults. The two errors you will see are:

• RISK_LOOSENED — your risk choice is below the built-in's risk tier.
• SCOPE_LOOSENED — your auth_scope choice is below the built-in's auth scope.

Both are surfaced as a 400 from the admin API and as an inline form error in the dashboard. This is a deliberate one-way ratchet: a single misconfigured row should never silently widen what an anonymous visitor can reach.

Disabling a capability

Toggle enabled off. The runtime hides the capability from the model on the next conversation. Existing audit records are preserved; only future calls are affected.

Disable is useful when:

• A pack ships with a tool you do not want the agent to use at all (e.g. you don't want it to cancel subscriptions, only to look them up).
• A connected integration is degraded and you'd rather the agent escalate to a human while you fix it.
• You are running an A/B test on what the agent has access to.

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Registering a server-side capability

You can register a capability that does not exist as a built-in. In v1 this is metadata-only — the capability appears in the catalog with the metadata only badge and the agent does not call it until a real executor is attached on Lira's side.

This is the right way to:

• Communicate to your team that "this is an action we plan to expose, with this risk and auth shape" before any code exists.
• Reserve a name so the future executor inherits the policy you already chose.
• Document policy expectations in the same place as the rest of your support config.

Custom HTTP connectors are explicitly deferred to v2.

Via the admin API

PUT /lira/v1/support/agent-runtime/orgs/:orgId/capabilities
Authorization: Bearer <admin-jwt>
Content-Type: application/json

{
  "name": "billing.retry_payment",
  "display_name": "Retry failed payment",
  "description": "Retry the most recent failed invoice for the verified customer.",
  "kind": "action",
  "auth_scope": "verified_customer",
  "risk": "customer_confirm",
  "input_schema": {
    "type": "object",
    "properties": {
      "invoice_id": { "type": "string" }
    },
    "required": ["invoice_id"]
  }
}

Response: 200 OK with the persisted capability, decorated with executable: false since no built-in or connector matches billing.retry_payment yet.

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Admin API reference

All endpoints require Owner or Admin role on the org. The runtime applies the same monotonic-tightening rule on every write.

List capabilities

GET /lira/v1/support/agent-runtime/orgs/:orgId/capabilities

Returns:

{
  "capabilities": [
    {
      "capability_id": "...",
      "name": "lira_create_support_ticket",
      "description": "Open a support ticket on behalf of the customer.",
      "kind": "action",
      "source": "server_side",
      "enabled": true,
      "auth_scope": "verified_visitor",
      "risk": "safe_write",
      "executable": true,
      "created_at": "...",
      "updated_at": "..."
    }
  ]
}

Upsert a capability

PUT /lira/v1/support/agent-runtime/orgs/:orgId/capabilities

Body matches the capability shape above. If capability_id is omitted, a new one is generated. Errors are returned with a stable code:

Code	Meaning
RISK_LOOSENED	The risk tier is less strict than the built-in default.
SCOPE_LOOSENED	The auth scope is less strict than the built-in default.
VALIDATION_ERROR	The body did not match the expected schema.
INSUFFICIENT_ROLE	The caller is not an org admin.

Delete a capability

DELETE /lira/v1/support/agent-runtime/orgs/:orgId/capabilities/:capabilityId

Removes the override. Built-in defaults are restored on the next conversation.

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Related

• Agent Runtime overview — capability model, risk tiers, policy engine.
• Audit — what every capability call looks like once it has run.
• Actions — the queue for runs the policy engine routed to a teammate.